Return Policies

PLEASE CONTACT QUALITY WINE AND ALE SUPPLY BEFORE
ATTEMPTING ANY RETURN OF DEFECTIVE OR DAMAGED MERCHANDISE.

Return Authorization Request:

Items should NOT be returned without prior approval from Quality Wine and Ale Supply. You may request a return authorization request by e-mail (preferred) with the following information:

1. Customer name and address
   
2. Date of purchase
   
3. Order number
   
4. Product part # or description
   
5. Reason for return or exchange

1. If any item is returned and found to have been opened, used, and non-defective, a minimum 15% restock fee may be assessed.
   
2. Items must be returned in original condition with manufacturer's box including all original packaged items. A re-box charge of up to 25% may apply if returned without original packaging.
   
3. Credit for any shipping costs is at the sole discretion of Quality Wine and Ale Supply.
   

1. If a non-glass product is found to be defective within the first 30 days from the date of purchase, it may be serviced according to manufacturer's warranty, returned for a refund or immediate replacement.
   
2. The customer may be responsible for shipping and handling charges incurred to return a defective item back to Quality Wine and Ale Supply for credit or exchange. Credit for any shipping costs is at the sole discretion of Quality Wine and Ale Supply.
   
3. No restocking fee will be assessed for defective items. Quality Wine and Ale Supply will not accept items returned after 30 days from original purchase.
   
4. A replacement will be shipped immediately if the customer chooses to be debited again and then reimbursed upon receipt of the defective item at Quality Wine and Ale Supply. If the customer chooses not to be debited a second time, a replacement will not be shipped until the defective item has been returned to Quality Wine and Ale Supply and inspected.
   
5. Quality Wine and Ale Supply will pay all freight for replacement items sent to a customer.
   
6. Any defective item returned missing original packaged items may be assessed a minimum 15% restocking fee.
   
7. All returned defectives will be tested for working condition and Buyer's Remorse rules may apply.
   

1. Quality Wine and Ale Supply retains sole discretion to replace, repair or credit glass items received damaged or defective by the customer.
   
2. All glass items are inspected, packed and shipped in perfect, unbroken condition and it is the sole responsible of the customer to inspect all glass products BEFORE EACH USE for cracks or defects.
   
3. Any shipping damage to glass items must be reported within 72 hours of receipt of order.
   
4. Quality Wine and Ale Supply may require that the customer return the broken or defective glass item.
   
5. The return freight charges and any other return related charges would be at the expense of the customer and may or may not be credited at the sole discretion of Quality Wine and Ale Supply.
   
6. If it is determined by Quality Wine and Ale Supply that the product was abused or misused, credit or replacement may be denied.
   
7. Re-stocking, repackaging and any and all related charges may apply and are at the sole discretion of Quality Wine and Ale Supply.
   
8. Quality Wine and Ale Supply, it's employees and owners are not and will not be liable for any property damage, physical damage, mental damage, or any other damages resulting from the use or misuse of any of our glass products. The safe use and handling of all of our products, especially glass products, is the sole responsibility of the consumer. NEVER MOVE A FULL CARBOY!
   

1. For any item shipped to a customer and refused, the customer will be credited the cost of the items less any and all shipping charges. Additional RETURN shipping charges may apply, depending on UPS, USPS or freight company policies.
   
2. Items may be accessed a minimum 15% restocking charge.